When I proceeded to set up my Hub 3 I quickly realised that. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. on 23-10-2022 13:36. But the wall socket outlet seems not a coaxial plug, So now I cannot setup the VM hub that I would like to seeking help from Community support. on 15-02-2022 10:03. 0 Kudos Reply. Same thing happened, and on all the wall phone points. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. However, I do not have any of the specified wall sockets available, and the round socket that is there it doesn’t fit into. Sign in . Push the white cable (from the old Hub) into the back of the new Hub. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, cable broadband is different to many of the ADSL and fibre broadband deals you'll see on the market. Adduxi. Get the Hub ready by connecting the wires. The cable line runs into the house to the socket but the router cable make end is - 5038783on 10-02-2022 17:26. I was never asked if I had a wall box. I'm a Very Insightful Person, I'm here to share knowledge. Subscribe to RSS Feed; Mark Topic as New;. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Thank you for your post. SpeedOriginal Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. The cable could be hidden within, or behind, furniture. There are 10 types of people: those who. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Next, connect the power cable with the blue tab. on 15-02-2022 10:03. Getting Connected with Virgin Media is easy when you have a wall socket. We have tried plugging it into the only box we found it would fit but no luck. No virgin media wall socket. However, there is no Virgin Media Wall socket in my house. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. on 07-09-2022 19:28. No wall socket but wire from underneath floorboards. Explain what needs to be done and book an engineer visit. Plug the cables into the Hub. The cable on the right looks like is for a Freeview TV antenna. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. . . On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The internal box should be oblong, square one are for phone. TEL1 on the hub should take on your. For that I can't use the - 5118502. You only need to go into modem mode for a few minutes while you run the tests. (I did this video to help/guide new engineer as I did not find any for my self when I started. on 03-08-2020 18:05. My VM Router is is my office adjacent to hall. New to the UK and just moved into our first home here. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Fitting a new Virgin media wall socket in QuickStart, set up and connections 6 hours ago; No wall socket ? in QuickStart, set up and connections yesterday; Are These Virgin Wall Sockets for Fibre Broadband? in QuickStart, set up and connections Monday; Quick start - can’t connect in QuickStart, set up and connections. Any telephone wall sockets you have in the home will stop working post-switchover unless you ask VM to link the sockets to the hub's phone connection as part of the switchover process. I will only be using one wall socket, so the other socket will have no connections. Discover how Virgin Media services are installed. The top “capped” one is marked FM & has been disused since cable went digital. Can anyone help please? Need broadband asap!Mobile Your Account. Click & Collect. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Browse Virgin Media Virgin Media Community. Go to solution. Threatened "Do this within 12 hours. You have at least tested the ringing capacitor issue in the diagnostic process. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. Well I can't seem to find anything like that and the closest thing I can find is a. Stay safe online. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Connections to Virgin Media equipment are clearly marked in both cases. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall. I'm very sorry for any issues you've had in speaking with the team. Don’t plug the power cable into a wall socket just yet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. But I have no Virgin Media Wall socket in my house. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. There may be a coax cable lurking behind those two blanking plates. Tuning in. You can also check for a loose cable as not all properties have a socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. We can certainly work to get an engineer booked in to get this installed. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Don’t plug the power cable into a plug socket yet. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Re: Wall socket. Email. I am so sorry to hear that you seem to be missing a wall socket in the home. Manage Your Account. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterday1 ACCEPTED SOLUTION. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. on 03-12-2022 10:11. If you don't have the cabling then call the pre-installs team on 0800 052 1734. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. These are the parts I could find, they were screwed into the end on the coaxial cable. NTL to Virgin Media was just a name change due to the aquisition on Virgin Mobile. 4 weeks ago. If however the socket itself has been removed you will need assistance. Tudor. Just had self installation delivered, have no wall socket just two cables from the wall. I'm here to share knowledge, I don't work for Virgin Media. Follow these steps to install your virgin Media Broadband, TV and Phone service. 5. Back a step Step 3 Plug into the. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. Turn on your TV and get connected. 12-10-2022 18:51 - edited 12-10-2022 18:59. One of the cables comes through my bedroom wall and into the sitting room, right into the set top box. I don't even know what to do with it either. . Tried looking but can't see a way to book an engineer for this? Thanks At the moment you have a Sky modem that is serviced by an RJ11 socket, which provides your Broadband from phone line. Broadband. Stay safe online. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Just had the Hub 3 delivered for Quickstart. Virgin Media Community. 1. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. However, I've got no media wall socket in the house, and wasn't aware that I needed one! On the outside there is an old telewest box as photo. The only way to find out is to try and connect. Tudor. Apply a gentle force to begin with, turning anti-clockwise. The below cable coupler has been recommended to. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. My Virgin Media App. just moved in, can see the brown cable coming in from outside but there's no VM. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Vonage 2nd line. I will private message you now to confirm your details. on 01-12-2022 11:22. ThanksThe box and cables may have been removed by the previous occupiers. At least 30Mbps download speeds in every room or £100 one-off credit. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. . We have a virgin media wall. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. I have signed up as a new user for Virgin Fibre. New to the UK and just moved into our first home here. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Subscribe to RSS Feed; Mark Topic as New; Mark. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The port of wall socket - 5152519. I am going to send you a private message. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. New kit has arrived, including a hub, a TV box, a connector cables for both internet and TV, etc. Security matters. Volt. I recently moved into a new apartment that im renting and chose a bundle with virgin for my broadband services. The other is marked TV, & this is used for TV & Broadband. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. Tried looking but can't see a way to book an engineer for this? Thanks. Plug into the wall socket. I’ve received my QuickStart package to find I do not have a compatible wall socket. In some cases, you may only find a cable modem connector being fed into your home or a plastic wall box with Virgin Media branding on it. Screwless Faceplate. My mistake, but it would have been helpful if this was clearly outlined at the puchasing stage - something along the lines of "please note, you will need. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read;. I would like to book engineer maybe to come and install a wall socket or sonehtnt so we can finally use the broadband. on 05-04-2023 09:20. Often in flats there is just a coax cable coming out of the wall, if you cannot trace one: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However I m not able to find the virgin Media wall socket in my room. Tudor. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. . 2 Connect the red end of the coax cable to the right side of the Virgin Media connection box situated on the wall in your home. Hi, I just moved to a new house and got my virgin media kit today. Step 2 Plug the cables into the Hub Screw the white cable with the black tab firmly in the Hub. Hi! New to the UK and just moved into our first home here. It is surface clipped usually. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Subscribe to RSS Feed; Mark Topic as New. It is likely you will be waiting a few days. Hello VLNeedham. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. The box and cables may have been removed by the previous occupiers. TV on the go. We have tried plugging it into the only box we found it would fit but no luck. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. I’ve just been - 5233947 BrowseMy broadband just arrived today. Everything you need is posted to you. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Please help. My understanding is you can only get the quick start kit if the house has had VM in the past. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. 168. 15 March 2021 at 12:49PM. We've set up the main 360 TV box downstairs, cabled directly into the Virgin Media wall outlet and via ethernet into the router so we've no issues at all there. To be clear here, the phone needs to be directly connected into the Hub itself, so would be need to be placed near your Hub. Tudor. Neighbours have Virgin Media Broadband, but my house is the only one on the street not connected in Networking and WiFi 2 hours ago; Access denied on router in Networking and WiFi 3 hours ago; Virgin Media not available at my address according to your website, but my neighbours have it in QuickStart, set up and connections 7 hours agoBooking an engineer is easy with Virgin Media. It looks like the white wire clipped to the wall is maybe a Sky cable or TV aerial where the installers couldn't be bothered to drill a new hole, so removed the VM cable between the outside wall box and inside to your home. Subscribe to RSS Feed; Mark Topic as New;. My Virgin Media App. Gaming Support. Vonage 2nd line. We would like to show you a description here but the site won’t allow us. That is the correct fitting, it should push on unless its too loose inside the large housing. Reply. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. log into hub3 - 192. . All the wall sockets I can see are for BT. Choose the best spot for your wifi hub. 4 weeks ago. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. But I have no Virgin Media Wall socket in my - 5405516. Broadband only; Fibre broadband; Switch broadband; Gigabit. on 18-05-2022 19:55. It seems that I need an electrian to install a wall socket. We appreciate you reaching out to us on here. com. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. QuickStart, set up and connections. com email address to different Virgin account. 1 [or 192. Virgin Mobile. The cables won’t attach to the wall socket which looks mangled. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If you look into the back of your Hub, you'll see a port. I would love to help you get your service installed. But I have no Virgin Media Wall socket in my house. Broadband wall socket. But the metal isolator box looks like it might be the wrong way around. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. 0 Kudos. Broadband. V6. on 08-02-2023 13:33. . Customer since 1993. Call the pre-installation and delivery team on 0800 052 1734. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media Wall Socket;. 150 from a VM landline or 03454541111. There are two outputs from here (the two connectors that are close together on the white box). Manage Your Account. Very Insightful Person. I don't work for Virgin Media. I just found a box in the closet which has a cable indicated as CABELCON 4. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). Dave. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream. Rob. The metal box in photo 3 looks like a likely contender. Re: No virgin media wall socket. Call the Pre-installation and delivery team on 0800 052 1734. 2020 = £1,191,76. Explain what needs to be done and book an engineer visit. No Virgin Media wall socket on 16-10-2022 22:48. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. There is this aerial splitter which seems the most obvious place to connect to, but the broadband won’t set up properly, as there is some hardware connection issue. My dad bought the 1gbps package and arranged the delivery for 13th March with QuickStart. . But the wall socket, I cannot attach the wall socket with Isolator Cable. Subscribe to RSS Feed; Mark Topic as New;. The top “capped” one is marked FM & has been disused since cable went digital. Delivery 7 days a week. Options. The wall socket has a thick plug bit. Even sitting in the room above the router, the WiFi was dreadful. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. Failing this. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Get the Hub ready by connecting the wires. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. . When I searched for my postcode online it showed that there's VM in the house, but I can't seem to find an MV wall socket. After trying a few of them, the male (satellite?) sockets fit with the router cables but aren’t helpful aside from that. Call the pre-installs team on 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. QuickStart means you can plug the kit straight in, with no drilling or technical know-how needed. Stay safe online. There are two empty wall sockets but the cable doesn’t fit into either. . Stay safe. But I have no Virgin Media Wall socket in my house. I wanted. • Scroll to the HDMI port you connected the cable to. Chatter and natter. Should I cancel and request an engineer to install. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. No, the ethernet cable is for a wired device if you have one. I was thinking I could just cut the cable at the wall and hook up a nice wall socket. Virgin Media Community: Broadband: QuickStart, set up and connections: No Virgin Media wall socket; Options. 0. Old Virgin Media box and poor signal. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Can anyone help? - 5374447. Browse Virgin Media Virgin Media Community. I have moved house and the previous owner returned the wall socket plug (the white one with green LED) to VM. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Hi, Having difficulty installing our new broadband. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we have internet. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. You need a Virgin Media wall socket to connect to their broadband services. This seems to be the only way that i can speak to someone about the issue. Admittedly these will make more sense if you already have a basic. You need to go outside and locate the brown or grey omnibox on the wall. in Networking and WiFi Sunday; Wall Socket Installation in QuickStart, set up and connections 3 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 3 weeks ago; Virgin Media wall socket set up in QuickStart, set up and. I wanted to check with people on here before trying to get an engineer in, just. 0 Kudos Reply. signed up and was given the option of self installation. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 0 Kudos. AnthonyRaw1986. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. Need wall socket. Subscribe to RSS Feed; Mark Topic as. Solved: Previously, I had BT connection so I need a wall socket. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Browse Virgin Media Virgin Media Community. The cables won’t attach to the wall socket which looks mangled. I've looked for an external box but cannot. Subscribe to RSS Feed; Mark Topic as New;. TiVo. I will pop you a PM across now, please keep an eye. The phone number doesn't connect you. £12. Hi, I have ordered a self-setup wifi kit and cannot find a virgin media wall socket anywhere. All. The new cables from your Quick Start kit will be push fit. Go to solution. Hello, my isolator cable does not fit into the virgin media wall socket. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Learn more. However, I do not have any of the specified wall sockets available. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. If no. These enter my house via an air brick/vent very close to. Options. Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. I am attaching photos of what i can find in. We're here to help. But I have no Virgin Media Wall socket in my - 5383603. Only now have I realised - 5272490. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Account - Mobile. 3 weeks ago. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. Kenneth.